Frequently Asked Questions
Transcription
You upload your audio or video files on transcription services section. Or contact us with the scope of your project. We get back to you with a quote. We sign a confidentiality agreement if needed.
You make payment towards the quote on our secure payment gateway verified by Visa and MasterCard.
Transcripts are emailed to you as soon as they are done and also you can download it on your private panel.
We offer a variety of turnaround options to fit your needs. If you need your project to be done on the same day, we can offer you our lightning service, which provides 12 hours turnaround. Standard services are the most popular option and provide a 24 – 72 hour turnaround. Speedy services provide turnaround in 24 hours, and Our unhurried services offer you the most economical option, which has a 3-5 days turnaround.
Yes, we do! Our transcribers and captioners are experts and well-trained in doing legal and law enforcement files. When Legal audio has numerous participants, we use our special style guide for better turnaround.
Yes, we do! Our main and default method is non-verbatim, but if you want, you can select the verbatim option during checkout if you prefer to have all filler words included for an additional fee of $0.50 per minute.
Overall quality has a big effect on how long it takes us to do the transcription and our ability to be accurate. At a minimum, your audio file must be 44.1 kHz and a loud enough volume for accuracy. The less background noise the better. If you think we might have trouble with your recordings, please contact our Customer Support team. We can provide an upfront evaluation.
Captioning
SRT (Sub Rip)
SSA (Substation Alpha)
TTML (Timed Text Markup Language)
SBV (YouTube format)
DFXP (Distribution Format Exchange Profile)
VTT (Web Video Text Track)
TXT (untimed text transcript)
Yes, we can transcribe/caption YouTube videos. Just place your order using the appropriate URL in the ordering section, and we’ll carry out your file with the highest quality. We download your video and can convert it to any format you want.
Captions are meant for hearing-impaired individuals who can view video images but can’t hear the soundtrack. Captions communicate the video spoken content, song lyrics, and “atmospherics,” or sound effects that are part of the story.
Subtitles are intended for viewers who can hear the audio but can’t understand the spoken language. Subtitles are trickier because they translate the nuances of a spoken and written language into the viewer’s language.
Captioning is the process of converting the audio content of a broadcast, film, video, live event, or other production into text and displaying the text on a screen or monitor. Captioning enables those who are hearing-impaired to benefit fully from media materials.
We at Dscribers completely understand the importance of accuracy in captions. That’s why we always aim for 99% accuracy.
We start by hiring only the best. We then employ a system of reviews and checks to ensure quality and accuracy. you can be sure your audio files are transcribed with great care and attention to detail.
Open captions (burned – in) always are in view and cannot be turned off, whereas closed captions can be turned on and off by the viewer.
Turnaround
Yes, its easy. Please let us know as soon as possible if your turnaround requirements change and we will do everything possible to accommodate you.
General
All of our services are in English, but soon we will support Spanish and French language too.
Our Standard and Verbatim service tiers come with an accuracy guarantee of 99% for all audible words in a high quality audio. We monitor the Word Error Rate (WER), which is what our accuracy guarantee is based on. Out of the total number of words, less than 1% of them will be inaccurate.
If a customer is not satisfied with their transcript and has not made modifications to their transcript, we will review the file for the Word Error Rate – and if it doesn’t meet our standards, we will happily redo the file.
We can deliver work on the weekend. We just ask that you give us as much advance notice as possible so that we can staff appropriately. There is no need for additional fees for the weekends.
If a customer is not satisfied with their transcript and has not made modifications to their transcript, we will review the file for the Word Error Rate – and if it doesn’t meet our standards, we will happily redo the file.
We are always looking for well-qualified typists for transcription and captioning. But at first, there is an internship course that you should take and some exams to take and get appropriate scores for that.
As long as special instructions (if any) and the audio duration are included, you can upload as many files as you wish. Work will then begin immediately. If errors occur, files can be deleted.
Yes, our timestamping has four options :
1- Every 10 seconds with +0.5$ charge per minute
2- Every 30 seconds with +0.35$ charge per minute
3- Every 2 minutes with +0.25$ charge per minute
4- On speaker change with +0.25$ charge per minute
You can choose it on our order now page.
It is effortless; just click here to go to the order now page. Our online order process takes just minutes to complete.
We handle customer support inquiries 24/7.
But you can contact us by phone call from 7:30 a.m. to 2:30 p.m
For projects of more than 10 hours per month, the discount starts from 10%.
Contact sales for more information.
Put anything you think would be helpful to our transcriptionists. Identify speakers, spell uncommon technical terms and define acronyms. Provide details on particular sections that you know may be difficult to transcribe. Tell us if there is anything unusual in the file that we should be aware of, like a long break or a section that you do not want to be transcribed. More is better. A good collection of notes can reduce the time it takes to do the transcription, saving you money.
We offer a simple, secure and fast upload system (https://app.dscribers.com) for files up to 20GB in size. We can also work with links to external services like Dropbox or YouTube.
Payment & pricing
Yes, we do! We have special offers for companies and other bulk project providers, which will be up to 30% discounts and other special services. These discounts and services are incredibly beneficial for our customers. For more information, you can contact us.
Refunds are typically handled on a case-by-case basis depending on the situation; here are a couple of frequent scenarios:
- If you realize that you have uploaded the incorrect audio file for us to transcribe, we’re able to offer a 1-hour cancellation window after purchase for our Standard and Verbatim service tiers.
- If you feel that your transcript is inaccurate after it’s been completed – we will conduct a review, depending on the service tier level that you purchased.
- Delivery times are estimates of what your file should take but are not guaranteed. If you’re having an issue with not getting your files back in time, please contact us to resolve it.
- For lightning services not delivered within our projected turnaround time, please contact us for a partial refund.
Anytime you contact our customer support, please provide the file name, the email address used to upload your file, and a problem summary.
Before starting the transcription or captioning activity, you can contact us and get a refund of the order fee. The refund amount, however, depends on the progress and consists of the amount paid multiplied by the percent progress of the transcription or captioning . Therefore, if the progress is 0%, then the full amount will be refunded, and lesser as the progress increases.
We do not offer refunds after the transcription or captioning has been delivered.
Privacy & Policy
All the employees of DailyScribers are bound by a nondisclosure/confidentiality agreement to help protect the customers’ privacy. Also, our workforces are all full-time employees with full commitment to their job
DailyScribers has a strict customer confidentiality policy. Your files are private and protected from unauthorised access.
Visit our Privacy and policy page for more details.